MysticPlay Studios Private Limited operates
Dhan Dhoom (“Dhan Dhoom” or “We” or “Us” or “Our”), a digital platform in India, who will present a diverse
range of sports Games through the web-portal
dhandoom.com, and mobile apps (collectively referred to as the
“Platform”).
Individuals engaging with the Platform
(“User” or “You” or “Your”),
including but not limited to those participating in different
contests and Games hereby including sports Games
(“Game”) and other Services
(“Services”) made available
through the Platform, are agreeing to be bound by the terms of
this Privacy Policy
(“Privacy Policy”).
This Privacy Policy sets out how We use data relating to You
and applies to all use of Your personal data by Dhan Dhoom.
All capitalized terms, unless defined in this document, shall
carry the meaning bestowed upon them in the Terms.
Dhan Dhoom values the privacy of its Users and pledges to
safeguard it comprehensively. Aimed at delivering a
comprehensive and enriching online experience to its Users,
Dhan Dhoom provides an extensive range of Services. We
encourage You to visit Our 'About Us' section to learn more
about Dhan Dhoom. While most Services are accessible at no
cost, registration might be necessary to engage in the Games.
The collection of User information by Dhan Dhoom comprises (i)
details provided by Users and (ii) data automatically recorded
as Users navigate through Dhan Dhoom Platform.
It is crucial that You review this Privacy Policy to
understand how Your information will be handled.
1. INTRODUCTION
Dhan Dhoom is dedicated to collecting and processing Your
information strictly in accordance with this Policy, upholding
the principles of applicable data protection legislation,
including but not limited to the Indian Information Technology
Act, 2000, and the rules promulgated thereunder. In Our role
as a "data controller," We determine the purposes and means of
processing the personal data that You furnish while utilizing
Our Services.
As an entity that relies heavily on information, We underscore
the significance of maintaining the quality, confidentiality,
integrity, and availability of the data in Our custody. We are
committed to fulfilling Our data protection responsibilities
while managing personal data. Dhan Dhoom is devoted to
safeguarding the security of Your personal data, employing an
array of technical and organizational measures to protect
against unauthorized access, use, or disclosure of Your data.
This privacy notice is subject to periodic updates to reflect
changes in relevant laws and regulations, adjustments in Our
data processing activities, and enhancements in the products
and Services We provide. We will amend the date at the top of
this document whenever updates are made. We encourage You to
review this privacy notice regularly for any modifications.
Engaging with any component of the Platform signifies Your
consent to the gathering, utilization, disclosure, and
transfer of Your information as described in this Privacy
Policy, along with its collection, processing, and
maintenance. Accepting this Privacy Policy and the associated
collection, use, and disclosure of Your information as
described is mandatory when using the Platform. While opting
out of providing certain personal information, revoking
consent to collect specific data, requesting a temporary hold
on the collection of personal information, or seeking the
deletion of collected personal information is Your right, such
actions may limit Your access to the Platform’s full range of
features and Services, and We may, consequently, be unable to
offer Our Services to You.
2. THE INFORMATION WE PROCESS
Personal data, as defined, pertains to any information related
to an identifiable individual. We process the data You supply
through various interactions with Our app, website, or other
forms of communication.
Information You provide to Us:
We process several categories of personal data, including:
- Contact details (such as name,
address, email address, and phone number)
- Date of Birth
- Gender
- Bank details (including
account holder's name, account number, and IFSC code)
- Aadhaar Card
- Pan Card
- Voters ID
- Driving License
- Any data shared via our social
media Platforms
Information We collect from You:
Upon utilizing Our app, We may gather:
- Details about Your device
- App login credentials – We
advise against using Your real name or any personally
identifiable information when creating a username.
- Data on app usage
- Geolocation data
- Information necessary for
compliance with legal and regulatory obligations
We might employ tools to enhance the User experience on Our
App, which You can disable at any time through the App's
Privacy Settings or on Your device.
3. PURPOSES AND LEGAL GROUNDS FOR HANDLING YOUR PERSONAL
INFORMATION
At Dhan Dhoom, We handle Your personal information for various
objectives and based on different legal foundations, as
delineated below:
Purpose
Facilitating the delivery and execution of Our App
Services in alignment with Our Terms and Conditions.
Offering details about Your account, including transaction
history, cashback rewards, and spending patterns.
Processing Your personal information is essential for the
execution of the service agreement.
Identifying and preventing criminal activities such as
money laundering, fraud, or other criminal acts. We are
legally obligated to report any such activities to the
appropriate authorities and regulators.
Adhering to sector-specific legislation, regulations, and
guidelines. We are legally obligated to deliver Our
Services in accordance with the laws and regulations
established by Our Regulators.
Providing updates regarding Our Apps, new features, and
exclusive promotions and offers. It is in Our legitimate
interest to furnish accurate and current information to
App users and to enhance the App's features to
continuously improve and broaden the Services We offer.
Marketing Our products and Services, as well as those of
select partners. Direct marketing relies on customer
consent. Where an individual has consented to receive
direct marketing from Us.
Enabling You to enjoy the advantages of Our App by linking
You to the Services and products of Our merchants . It is
in Our legitimate interest to promote Our Services and
products.
Enhancing Our App and website, as well as the overall
experience for App users and website visitors. It is in
Our legitimate interest to employ analytics and search
engine providers to aid in the enhancement and
optimization of Our website and App.
Securing a protected connection between the App and Your
device. It is in Our legitimate interest to maintain the
integrity and security of personal information transmitted
through Our systems.
Taking measures against any User who violates any laws,
regulations, or Our Terms and Conditions or Terms of Use
policies. It is in Our legitimate interest to safeguard
Our company's products, Services, and reputation.
Analyzing and monitoring App usage for reporting and
analytical objectives. It is in Our legitimate interest to
evaluate App usage to continuously improve the User
experience.
Purpose Lawful Bases for Processing
Facilitating the delivery and execution of Our App
Services in alignment with Our Terms and Conditions.
Processing Your personal information is essential for the
execution of the service agreement.
Offering details about Your account, including transaction
history, cashback rewards, and spending patterns.
Processing Your personal information is essential for the
execution of the service agreement.
Identifying and preventing criminal activities such as
money laundering, fraud, or other criminal acts. We are
legally obligated to report any such activities to the
appropriate authorities and regulators.
Adhering to sector-specific legislation, regulations, and
guidelines. We are legally obligated to deliver Our
Services in accordance with the laws and regulations
established by Our Regulators.
Providing updates regarding Our Apps, new features, and
exclusive promotions and offers. It is in Our legitimate
interest to furnish accurate and current information to
App users and to enhance the App's features to
continuously improve and broaden the Services We offer.
Direct marketing relies on customer consent. Where an
individual has consented to receive direct marketing from
Us.
Enabling You to enjoy the advantages of Our App by linking
You to the Services and products of Our merchants . It is
in Our legitimate interest to promote Our Services and
products.
Enhancing Our App and website, as well as the overall
experience for App users and website visitors. It is in
Our legitimate interest to employ analytics and search
engine providers to aid in the enhancement and
optimization of Our website and App.
Securing a protected connection between the App and Your
device. It is in Our legitimate interest to maintain the
integrity and security of personal information transmitted
through Our systems.
Taking measures against any User who violates any laws,
regulations, or Our Terms and Conditions or Terms of Use
policies. It is in Our legitimate interest to safeguard
Our company's products, Services, and reputation.
It is in Our legitimate interest to evaluate App usage to
continuously improve the User experience.
Where personal information is processed as it is necessary for
the fulfillment of a contract to which You are a party, We
will be unable to offer Our Services without the requisite
information.
4. DISCLOSURE OF YOUR INFORMATION
Your personal data may be transferred outside India, as part
of Our Service delivery to You. We ensure that such data
transfers are conducted with adequate safeguards in place,
aligning with the protection standards expected, to keep Your
personal data secure.
We might also share Your information with Our business
partners and third-party service providers who process
information on Our behalf. In these scenarios, these entities
act as data processors and are bound to use the information
strictly according to Our directives and not for any unrelated
purposes. These obligations are detailed within the contracts
established between Dhan Dhoom and these service providers and
suppliers.
Furthermore, Your personal data may be disclosed if required
by law, including to government entities and law enforcement
agencies, in the context of legal actions or prospective legal
proceedings, and for the purpose of asserting, exercising, or
safeguarding Our legal rights, including the sharing of
information for fraud prevention purposes.
In the event of a business transition such as a merger,
acquisition, or sale of part or all of Dhan Dhoom's assets,
Your personal data may form part of the transferred assets. In
such cases, You will be informed through email, Your account,
and/or a noticeable announcement on the App about the change
in ownership or usage of Your personal data, along with any
options available to You.
Your personal information may also be shared with legal and/or
authorized third parties to enforce and/or execute agreement
terms, investigate potential violations, or protect the
rights, property and safety of Dhan Dhoom, Our employees, Our
clients, or others.
Additionally, We may share Your personal data with application
stores or Platforms (such as the Apple App Store and Google
Play Store) when necessary, for instance, to complete an order
You placed or to investigate or prevent fraudulent activities.
Our App features links to Our social media pages, allowing You
to interact with Our content on these Platforms. These sites
may collect Your IP address or Device ID and set cookies on
Your device. By using these links, You are transferring
information to another website or service, and this Privacy
Policy will no longer be applicable. We encourage You to
review the privacy policies of these social media sites before
posting any personal information.
Below is a list of principal external providers with whom We
share Your data, the reasons for this sharing, and, where
available, a link to their privacy policies.
Provider
Wise
Twilio
Facebook
Google
Braze
Xtreme Push
White label partners
Brand partners
Service providers
Provider Purpose of sharing Privacy policy
We share Your email address when You win a cash prize.
This is necessary for You to redeem any cash prize and for
Low6 to facilitate the contract
We share Your phone number when You register. This is
necessary in order to verify Your customer account details
We share marketing and demographic information. This is
necessary to create exemption lists to optimise and remove
certain customers from marketing campaigns.
We share marketing and demographic information. This is
necessary to create exemption lists to optimise and remove
certain customers from marketing campaigns.
To trigger in-app messages, push notifications and text
messages to users
To trigger in-app messages, push notifications and text
messages to users
If You have given consent to receive direct marketing from
one of Our white label partners, We will share Your data
with them for this purpose
If You have given consent upon registration to receive
direct marketing from one of Our brand partners, We will
share Your data with them for this purpose. Brand partners
for whom We request Your consent to share Your data for
direct marketing purposes include, without limitation, DP
World Tour and PGA Tour.
These may include partners who conduct marketing activity
on Our behalf where consent is given as required for such
marketing.
Privacy policy
The Privacy Policy of the white label partner will apply
This Privacy Policy of the brand partner will apply. You
can usually obtain this by visiting their website.
This Privacy Policy will apply
5. YOUR PRIVACY RIGHTS
In accordance with the GDPR and relevant Indian data
protection laws, You are afforded specific rights concerning
the processing of Your personal data, including the following:
- The right to access Your
personal data, commonly known as a
“data subject access request”.
This right allows You to obtain a copy of the personal data We
hold about You and to verify that We are processing it
lawfully.
- The right to request that We
correct or update any personal data We hold about You that is
inaccurate or incomplete.
- The right to have Your
personal data transferred to You or another party in a
structured, commonly used, and machine-readable format, also
known as “data portability”.
- The right to request the
deletion of Your personal data when there is no valid reason
for Us to continue processing it. You also have the right to
request the deletion of Your personal data when You have
objected to its processing.
- The right to request a halt on
the processing of Your personal data, for instance, if You
wish for Us to verify its accuracy or the reasons for
processing it.
- The right to object to the
processing of Your personal data under certain conditions,
particularly if the processing is based on the legitimate
interests pursued by Dhan Dhoom.
- The right to lodge a complaint
with the relevant supervisory authority if You are
dissatisfied with how We handle Your data. For residents in
India, complaints can be directed to the appropriate local
data protection authority.
These rights are not absolute and are subject to various
conditions under the applicable data protection and privacy
laws and regulations that govern us. If You decide You no
longer want to be contacted for marketing purposes or wish to
exercise any of Your rights as outlined above, please reach
out to Us at
support@dhandhoom.com.
Accessing Your personal data (or exercising any other rights)
will not incur a fee. However, should Your request for access
be clearly unfounded or excessive, We may charge a reasonable
fee or refuse to comply with the request under such
circumstances.
Additionally, You retain the right to file a complaint with
the Information Commissioner’s Office at any time if You are
concerned about Our handling of Your personal data.
6. DATA RETENTION PERIOD
Your personal data will be retained for the duration necessary
to furnish You with Our products and ongoing Services, and for
a reasonable period thereafter to fulfill Our contractual and
legal obligations, including addressing complaints and claims.
Under certain circumstances, We are legally required to retain
information to comply with legal obligations concerning crime
prevention or regulations specific to Our industry.
Upon the expiration of the retention period, Your personal
data will be securely erased.
7. SECURITY
Dhan Dhoom commits to implementing commercially viable,
appropriate technical and organizational measures to guarantee
a level of security fitting to the potential risks encountered
through the use of Our Services. This includes taking into
account the likelihood and severity of those risks to the
rights and freedoms of the individuals who use Our Services.
Specifically, We will take steps to protect against the
accidental or unlawful destruction, loss, alteration, and
unauthorized disclosure of or access to the personal data We
process.
8. USE OF COOKIES
To enhance the functionality and user-friendliness of the
Platform for Our Users, We employ "cookies" and similar
digital mechanisms to gather data, assigning each visitor a
distinct, anonymous identifier as a User Identification (User
ID) to ascertain the User's specific interests via the
identified device. Unless a User chooses to reveal their
identity (for instance, by registering), Dhan Dhoom has no
means to recognize the User, even if We allocate a cookie to
the User's device. A cookie can only hold data provided by the
User and is incapable of extracting information from the
User's device hard drive. Advertisers on Dhan Dhoom may also
set their own cookies on the User's device when the User
engages with their advertisements, a practice over which Dhan
Dhoom has no oversight.
Dhan Dhoom's servers automatically log limited details about
the User's device's internet connection, which includes the
User's IP address, during the User's interaction with the
Platform. (An IP address is a numeric code that enables
internet-connected devices to direct data, such as web pages
the User requests, to the User). The User's IP address does
not personally identify the User. Dhan Dhoom utilizes this
information to serve web pages to Users upon request,
customize its Platform based on User interests, assess traffic
within the Platform, and inform advertisers of the geographic
locations of Dhan Dhoom's visitors.
9. LINKS
Dhan Dhoom may also present links to external sites. The
privacy policies of these external sites govern them, and
these are not within the scope of Dhan Dhoom's control. When a
User navigates away from Dhan Dhoom's servers (which can be
determined by observing the URL in the browser's location
bar), the Privacy Policy of the site being visited will apply
to any User information provided. This external site's Privacy
Policy may vary from that of Dhan Dhoom. Should Users be
unable to locate the Privacy Policy of any linked website from
its homepage, they are advised to contact the site's operators
for further information directly. Dhan Dhoom disclaims any
direct or indirect responsibility for the privacy practices or
content of any linked external websites.
10. SECURITY MEASURES
All data collected on Dhan Dhoom is meticulously stored within
a database that is under the strict control of Dhan Dhoom
itself. Although Our security protocols are highly effective,
We acknowledge that no security system can be completely
foolproof. Consequently, We cannot fully assure the
invulnerability of Our systems, nor can We ensure the complete
security of the data You transmit to Us over the internet.
Additionally, it should be noted that any data You disclose in
public discussion forums may become accessible to the general
internet populace. By engaging with the Platform, You accept
and consent to the possibility that Your data could be
processed or transferred to nations outside of India.
Dhan Dhoom emphasizes the importance of understanding these
security measures and the potential implications of Your data
interactions through the Platform.
11. ADVERTISING
In its communications with online advertisers, MysticPlay
Studios Private Limited shares insights to assist them in
grasping the profile of its audience and affirm the value of
advertising on the Platform. This is typically done through
the provision of aggregated, anonymized data about Users,
encompassing statistics and data related to User traffic,
engagement, and behavior in response to advertisements on Our
Platform. Upon registration on the Dhan Dhoom Platform, You
might occasionally receive communications from Us regarding
updates to Your content, aimed at introducing features We
believe could be advantageous to you.
12. DISCLAIMER
A variety of misleading communications, including emails,
websites, and blogs claiming affiliation with or
representation of Dhan Dhoom, may be encountered on the
Internet. These communications might feature Our trademarks,
imagery, hyperlinks, content, or other proprietary elements.
Certain of these deceptive messages may solicit personal
credentials such as login names and passwords from the User,
claim that the User has been awarded a prize or gift, propose
methods for conducting unlawful or unauthorized activities, or
demand detailed personal data or payments. It is crucial to
recognize that such deceptive communications are not connected
with Dhan Dhoom or MysticPlay Studios Private Limited. We urge
You to exercise caution and refrain from responding to any
such communications. You acknowledge that MysticPlay Studios
Private Limited shall not bear any responsibility for direct
and/or indirect losses, damages, or harm resulting from
reliance on or actions taken in response to these deceptive
communications.
Furthermore, except for instances of verification as
delineated in the Terms and Conditions, neither We nor any of
Our employees will engage in direct communication to request
Your sensitive personal information (SPI).
13. CONDITIONS OF USE
MYSTICPLAY STUDIOS PRIVATE LIMITED MAKES NO GUARANTEE THAT ITS
DHAN DHOOM PLATFORM, THE SERVERS HOSTING IT, OR THE EMAILS
SENT FROM DHAN DHOOM PLATFORM OR ITS REPRESENTATIVES ARE FREE
FROM VIRUSES OR OTHER HARMFUL COMPONENTS. MYSTICPLAY STUDIOS
PRIVATE LIMITED SHALL NOT BE HELD RESPONSIBLE FOR ANY FORM OF
DAMAGE RESULTING FROM THE USAGE OF THIS PLATFORM, THIS
INCLUDES, BUT IS NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE, AND CONSEQUENTIAL DAMAGES, AS WELL AS LOSSES RELATED
TO DATA, GOODWILL, BUSINESS OPPORTUNITIES, EARNINGS, PROPERTY
DAMAGE, OR CLAIMS FILED BY THIRD PARTIES.
14. DATA RETENTION POLICY
Your personal data will be held and used for as long as
necessary to fulfill the purposes outlined in this Privacy
Policy, or until such time as
(i) The objectives for processing
Your personal data as described herein cease to apply, and
(ii) Retaining Your personal data
is no longer necessitated by law, regulatory obligations, the
requirements of any contractual agreement, or for legitimate
operational purposes, and its retention is not essential for
asserting, exercising, or defending legal claims.
15. ACCOUNT TERMINATION AND DATA ERASURE REQUEST
Users may request the termination of their Dhan Dhoom accounts
and the erasure of their personal data by forwarding a written
request to
support@dhandhoom.com.
MysticPlay Studios Private Limited commits to responding as
soon as practicable, aiming to address such requests within
one month after either:
(i) Receiving Your written
request, or
(ii) Obtaining any additional
information We might request from You to facilitate compliance
with Your request, depending on which occurs later.
(i) The suspension of Your
account, which would prevent You from participating in
contests but allow continued access to other sections of the
Platform; or
(ii) The temporary deactivation
of Your account, rendering You unable to log into the Platform
but permitting the reinstatement of Your account along with
all associated data upon request.
Opting for permanent deactivation will result in the
forfeiture of access to the Platform and its Services,
including all related User data and personal information.
Users may seek to restore their account within six months from
the date of account deletion notification by Dhan Dhoom, by
contacting
support@dhandhoom.com.
Upon the submission of a data deletion request, MysticPlay
Studios Private Limited initiates a thorough process to
securely and entirely eliminate Your data from Our servers, or
ensure its retention solely in an anonymized format, subject
to Our legal and regulatory requirements. This process is
designed to protect data against accidental or intentional
misuse. As a result, there might be a delay between the
deletion request and the actual removal of data from Our
active and backup systems.
MysticPlay Studios Private Limited emphasizes the importance
of understanding these procedures regarding data retention and
account management.
16. APPLICABLE LAW AND JURISDICTION
By accessing this Dhan Dhoom Platform, You consent to the
application of the Republic of India's laws, which shall
govern this Privacy Policy, disregarding any conflict of laws
principles. Furthermore, any disagreements related to this
Privacy Policy will be resolved according to the dispute
resolution procedure detailed in the Terms and Conditions.
17. UPDATING INFORMATION
Should there be any alterations, enhancements, or corrections
to Your personal information, it is imperative to inform Us
promptly. Additionally, You possess the ability to review,
amend, or adjust Your personal information and preferences by
navigating to Your profile section on the Platform.
18. CONTACT US
For any inquiries or requests for clarification regarding this
Privacy Policy, or to express any complaints, feedback, or
concerns, please reach out to Dhan Dhoom at:
support@dhandhoom.com.
